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Last updated: October 21, 2026
Trucare Aesthetics (“Trucare”, “we”) is a physician-led medical aesthetics clinic at 1450 McPhillips St Unit B, Winnipeg, Manitoba R2V 3C5. As a health care provider, we are a trustee of personal health information under Manitoba’s Personal Health Information Act (PHIA). We also follow the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies to our other personal information. This policy explains what we collect through this website and how we protect it.
Our privacy officer
Dr. Shadi Rezazadeh, Privacy Officer · [email protected] · 431-570-0327 · 1450 McPhillips St Unit B, Winnipeg, MB R2V 3C5.
Information we collect
- When you browse the site: your device and browser type, IP address, pages visited and how you arrived, collected through cookies and our analytics service. We do not use this to identify you.
- When you contact us via website forms: the name, email address, phone number and message you enter in a contact or consultation form. Please do not include medical details in any forms; we discuss your health privately at your consultation.
- When you book online: booking is provided by Jane (Jane Software Inc.). Information you give when booking, including any health intake forms, is collected through Jane on our behalf and handled under our agreement with Jane and Jane’s Privacy Policy.
- Review widget: our site displays Google reviews through Trustindex. Viewing it may send your IP address to Trustindex and Google.
How we use it
- To reply to your enquiry, arrange appointments and provide care.
- To keep the website secure and understand, in aggregate, how it is used, so we can improve it.
- To send you news or offers only if you have asked to receive them; you can unsubscribe at any time.
- We do not sell personal information, and we do not use your health information for marketing.
Who we share it with
We share information only with service providers who help us run the clinic and website, under agreements that require them to protect it: Jane (online booking and clinical records), Google Analytics (website analytics), Trustindex (review display), and Cloudways (website hosting, servers in Chicago, USA). Some providers may store information outside Manitoba or Canada. We may also disclose information where the law requires or permits it.
Cookies and analytics
We use cookies that the site needs to work and analytics cookies to measure visits. You can block or delete cookies in your browser settings; the site will still work. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
How we protect and keep it
The website uses an encrypted connection (HTTPS). Form submissions are kept for 60 days and then deleted, unless the enquiry becomes part of your clinical record. Clinical records are kept and destroyed under our written retention policy, as PHIA requires. Our staff are trained on our privacy policies.
Your rights
You may ask to see or receive a copy of your personal health information, or ask us to correct it, by contacting our privacy officer. Under PHIA we respond within 30 days. You may also withdraw consent to marketing at any time.
Questions or complaints
Please contact our privacy officer first. If you are not satisfied, you may complain to the Manitoba Ombudsman (personal health information) at ombudsman.mb.ca, or to the Office of the Privacy Commissioner of Canada (other personal information) at priv.gc.ca.
Changes to this policy
We will post any changes here and update the date above.